FAQ's

Your common questions, answered.

Tegel does not and never has used growth hormones in the growing of our chickens and turkeys. The use of hormones in farming is an illegal practice in New Zealand, a law which has stood since the 1960s.

All Tegel’s chickens and turkeys are 100% bred, hatched and raised in New Zealand and we have locations in Christchurch, New Plymouth and Auckland.

All of our chickens are either cage free (barn raised) or are free range. Our farms are also independently audited to ensure they meet the requirements of the New Zealand Animal Code of Welfare. Click here for more information.

At Tegel we’re committed to helping Kiwis make healthier food choices. That’s why we put nutrition information, ingredients listings, allergens and the Health Star Rating (HSR) on all our packs. This way you can make the best decisions around feeding you and your family.

Yes, some of our crumbed, filled and marinated products will contain allergens. We recommend you read the label carefully to avoid any allergens you and your family may have.

At Tegel we’re committed to helping Kiwis make healthier food choices. That’s why we put the Health Star Rating (HSR) on all our packs. The Health Star Rating is an independent, nutritional rating developed as part of a government-led initiative. Under this system, the more stars a food has, the better its nutritional value. For more information click here.

Yes, Tegel also raises free range chickens and turkeys. Brought up in large, open barns for the first few weeks of their life. Once fully feathered, they venture outside where they are free to roam, shelter under trees, forage, and peck amongst natural vegetation. Even when inside, our poultry is never kept in cages. All of our free range farms meet or exceed New Zealand Animal Welfare standards, and are part of a programme that can be independently audited at any time to ensure these standards are consistently met.

Like other Poultry Industry Association of New Zealand (PIANZ) members, we would use antibiotics to treat sick birds or prevent the spread of infection. This is an accepted veterinary practice and such medicines can only be used on prescription from a vet.  In addition, we support New Zealand’s Ministry for Primary Industries’ (MPI) position that antibiotics used for human health are not routinely used in poultry. 

Any medication we use to treat unwell birds is registered for use by MPI. There are also strictly enforced stand down periods to ensure that birds do not exceed the trace residue limit before leaving the farm.

Our chickens and turkeys are fed a balanced diet of grains, corn, vitamins and minerals that are specially formulated by our nutritionists. They get everything they need to make sure they grow healthy and strong.

The raising of chickens and turkeys is the most important thing for us at Tegel. Here in New Zealand, we have world-class conditions for breeding, hatching and raising poultry. Strict biosecurity laws continue to keep New Zealand free of serious poultry diseases present overseas. We also have nutritionists and veterinarians who look after bird health and birds’ specially formulated diets. Tegel’s farming practices always adhere to the “Five Freedoms” of animal welfare; Freedom from hunger and thirst, freedom from discomfort, freedom from pain, injury or disease, freedom to express normal behaviour, freedom from fear and distress. Our farms are independently audited to ensure they meet the requirements of the New Zealand Animal Code of Welfare.

Chicken and turkey provide you and your family with excellent nutrients as its high in protein, iron, zinc and selenium. Skinless chicken and turkey breasts are the leanest meats.

Always read the cooking instructions on pack when preparing your chicken or turkey. We have many food safety and cooking tips and tricks that can help you when preparing your chicken and turkey. These tips include defrosting, preparation and how to cook your products perfectly. Click here to go to our tips and tricks page.

You can find out more about our breeds by visiting the Golden Coast Commercial website.

To meet customer requests and international market access requirements, our poultry is processed according to halal standards and New Zealand’s animal welfare laws. 

Tegel Foods is halal certified by the New Zealand Islamic Development Trust (NZIDT). Our processing plants have halal certification and Tegel products (fresh and frozen) are halal when leaving our manufacturing sites.

GET IN TOUCH

You can submit your comments online using the form below.

Contact Details

Tegel Foods Head Office:

Address:
Tegel Foods Ltd,
Level 3, 100 Carlton Gore Rd,
Newmarket, Auckland,

Private Bag 99927,
Newmarket, Auckland, 1149,
New Zealand

Phone:
0800 4 TEGEL (83435)

Fax: 
(09) 977 9298

Email:
feedback@tegel.co.nz

To place an order:

Phone:
0800 730 850

Fax:
0800 105 001

 

For product feedback:

Phone:
0800 CHICKEN (2442536)

Tegel International:

+64 9 977 9000

please visit
Tegel International
for more information


Golden Coast Commercial:

Phone
0800 HYLINE (495 463)

From Overseas:
+64 (6) 769 8761 

Please visit Golden Coast Commercial for more information

Got a concern about a Tegel product?

Please get in touch on 0800 CHICKEN (0800 244 2536) or use the online form above to get in touch with our consumer advocate.

Alternatively, you can also wash and send the product packaging to our head office at Tegel Foods Ltd, Level 3, 100 Carlton Gore Road, Newmarket, Auckland 1023. Our consumer advocate will then be in touch to address your concerns as soon as possible.